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francis.favorini
Forum Admin
USA
618 Posts |
 Posted - Aug 24 2004 : 6:42:20 PM
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This thread is now obsolete, since the BIAC email server was retired on 6/28/2013.
Folks,
You can connect to your BIAC email account from home or anywhere else on the Internet. All you need is a standard email client that supports the IMAP protocol. Examples are Outlook Express, Outlook, Eudora, Mozilla, Netscape, and just about any other client you can name.
You need several pieces of information to properly set up your email client to connect to your BIAC email account.
[Updated 4/25/2005 to include new IMAP server and new SMTP server info.]
Incoming mail server: email.biac.duke.edu
Incoming mail server type: IMAP
Incoming mail server requires authentication: Yes
Account: Your BIAC username (for example, smith)
Password: Your BIAC password
Incoming mail server requires security (TLS or SSL*): Yes
Incoming mail server port number: 993
Incoming mail server uses Secure Password Authentication (SPA): No
Outgoing mail server: smtp.duhs.duke.edu
Outgoing mail server type: SMTP
Outgoing mail server requires authentication: Yes
Account and password: Use your Duke NetID (for example, smith)
Outgoing mail server requires security (TLS or SSL**): Yes
Outgoing mail server port number: 25
Notes
*If you have a choice between TLS and SSL incoming, choose the one that uses port 993.
**If you have a choice between TLS and SSL outgoing, choose the one that uses port 25.
We no longer support POP3 for retrieving email. You must use IMAP, which has the advantages of allowing you to look at all of your email subfolders and not requiring you to download all email messages just to look at one of them.
-Francis
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IT Director, Brain Imaging and Analysis Center |
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francis.favorini
Forum Admin
USA
618 Posts |
Posted - Aug 24 2004 : 8:11:22 PM
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Step-by-step instructions for Outlook Express 6
[Updated 4/26/2005 to include new IMAP server and new SMTP server info.]
Note: All of these steps are performed on the remote computer (for example, your home computer) from which you plan to access your BIAC email account.
1. Click here to download the BIAC Email Internet Account file, and save it to your desktop or other convenient location. This step is not required, but will make things a bit easier. You can delete this file once you have completed step 5.
2. Open Outlook Express.
3. Go to Tools menu and select Accounts... to view your Internet Accounts.
4. Click on Mail tab. You should see the following:
5a. If you chose to download the Internet Account file in step 1, click on the Import... button, and select the file you downloaded (BIAC-Email-OutlookExpress.iaf), then click the Open button. This will create an account called BIAC Email. You can now delete the Internet Account file you downloaded.
OR
5b. If you were not able to successfully download the Internet Account file in step 1, click on the Add button, and select Mail... to use the Wizard to add your account with the server information from the first message of this topic. This will create an account called email.biac.duke.edu.
6. In either case, you need to select the account you just created and click the Properties button in order to change your account settings.
7. On the General tab, make sure your name and email address are correct. You will need to change them if you used the Internet Account file in step 5a.
8. On the Servers tab, make sure Incoming mail (IMAP) is set to email.biac.duke.edu, Outgoing mail (SMTP) is set to smtp.duhs.duke.edu, and Account name is your BIAC account name. Make sure My server requires authentication is checked.
9. Click the Settings... button, and make sure Log on using is selected and Account name is your Duke NetID as shown in the following. Then click the OK button.
10. On the Connection tab, you shouldn't need to make any changes. It should look something like the following.
11. On the Security tab, you shouldn't need to make any changes. It should look like the following.
12. On the Advanced tab, make sure both servers have the This server requires a secure connection (SSL) box checked.
13. On the IMAP tab, you shouldn't need to make any changes. It should look like the following.
14. Click the OK button to save your changes. Then click the Close button to dismiss the Internet Accounts window.
15. If Outlook Express asks you if you'd like to download the folders from the mail server you just added, click Yes.
16. When you are prompted to logon to the BIAC mail server (email.biac.duke.edu), be sure to use your BIAC username and password.
17. Click the OK button to dismiss the IMAP folders window.
18. Select Inbox under your BIAC Email account to view your BIAC email.
19. When you attempt to send email, you will be prompted to logon to the DUHS mail server (smtp.duhs.duke.edu). Be sure to use your Duke NetID.
-Francis
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IT Director, Brain Imaging and Analysis Center |
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melissa.slavin
BIAC Alum
Australia
44 Posts |
Posted - Oct 04 2004 : 11:40:37 AM
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Francis,
I've followed your instructions exactly, and am receiving email at home no problem. When I go to send an email, however, I get a msg about encryption, so I click ok, then I get an error and the msg doesn't send. Is it something more fundamental about my computer's security settings perhaps?
thks,
Melissa |
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francis.favorini
Forum Admin
USA
618 Posts |
Posted - Oct 06 2004 : 8:16:42 PM
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Melissa,
I'll need the exact error message. Also what version of Windows and what version of Outlook Express (get it from Help > About Outlook Express) are you using?
-Francis
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IT Director, Brain Imaging and Analysis Center |
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melissa.slavin
BIAC Alum
Australia
44 Posts |
Posted - Nov 18 2004 : 10:53:47 AM
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Hi Francis,
I'm using Windows XP, and Outlook Express 6. The message I get when trying to send is:
The server does not support a SSL connection. Account: 'BIAC Email', Server: 'mail.biac.duke.edu', Protocol: SMTP, Server Response: '250 AUTH=LOGIN', Port: 25, Secure(SSL): Yes, Server Error: 250, Error Number: 0x800CCC7D
thanks,
Melissa |
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francis.favorini
Forum Admin
USA
618 Posts |
Posted - Nov 18 2004 : 5:46:49 PM
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Melissa,
Try it now. Should be working. Also, be sure to use IMAP for message retrieval, as POP3 is now disabled.
-Francis
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IT Director, Brain Imaging and Analysis Center |
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melissa.slavin
BIAC Alum
Australia
44 Posts |
Posted - Nov 18 2004 : 9:12:09 PM
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Hi Francis,
now getting this message:
Unable to establish a SSL connection with the server. Account: 'BIAC Email', Server: 'mail.biac.duke.edu', Protocol: SMTP, Server Response: '454 TLS not available due to temporary reason', Port: 25, Secure(SSL): Yes, Server Error: 454, Error Number: 0x800CCC7F
is "temporary reason" good?
thks,
Melissa |
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francis.favorini
Forum Admin
USA
618 Posts |
Posted - Nov 23 2004 : 01:03:22 AM
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Melissa,
I have connected several times over the last few days and didn't have any problem. Best I can tell you is to try it again a few times. I suppose it is possible that your ISP has a firewall that is interfering, but this isn't too likely.
Another possibility: If you have an antivirus program (especially Norton) scanning your outgoing email, try turning it off. This was reported to cause some problems.
-Francis
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IT Director, Brain Imaging and Analysis Center |
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jamie.morris
BIAC Alum
59 Posts |
Posted - Nov 30 2004 : 6:45:34 PM
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Francis,
Until this evening I have had no problem using secure IMAP to get my BIAC mail from home. However, within the last hour I have been getting a message about an invalid security certificate from the BIAC server. Do you have any advice?
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Edited by - jamie.morris on Nov 30 2004 6:46:24 PM |
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jamie.morris
BIAC Alum
59 Posts |
Posted - Nov 30 2004 : 7:11:01 PM
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Disregard my previous message. Because of a battery issue my computer decided that it was once again December 31, 1969. By instructing my computer that this was, in fact, the much more boring November 2004 seemed to settle the issue.
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francis.favorini
Forum Admin
USA
618 Posts |
Posted - Apr 25 2005 : 2:30:49 PM
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Folks,
Please be aware of the following changes to the procedure for remotely connecting to your BIAC email:
1) We are migrating to a new email server (email.biac.duke.edu). If your mailbox has been moved to the new server, you must specify the new server name for IMAP server in your email client configuration. Continue to use your BIAC username/password for this new BIAC server. You will receive an email notice that your mailbox has been moved.
2) When sending mail from a computer outside DUHS, you must now use the DUHS email gateway (smtp.duhs.duke.edu). You must use your Duke NetID to connect to the DUHS email gateway. Your BIAC username/password will not work (unless they match your NetID).
The first two posts in this topic have been updated to reflect these changes.
-Francis
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IT Director, Brain Imaging and Analysis Center |
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francis.favorini
Forum Admin
USA
618 Posts |
Posted - Apr 27 2005 : 3:13:59 PM
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Update
As of last night, all BIAC mailboxes have been moved to the new email server.
-Francis
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IT Director, Brain Imaging and Analysis Center |
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Dichter
BIAC Faculty
190 Posts |
Posted - Dec 30 2006 : 10:10:49 AM
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Francis -
I installed Symantec Antivirus (Full Version 10.0.2.2002) at home (this is the antivirus program supplied by UNC), and I am now unable to send/receive my BIAC email through Outlook Express. Symantec gives me the unhelpful error that "An encrypted email connection has been detected (error 1003,14)". I am able to send/receive my UNC email without problem (UNC does not require SSL). When I disable Symantec, my BIAC email functions properly again.
Thanks for your help,
-Gabriel |
Gabriel S. Dichter, PhD
UNC Departments of Psychiatry & Psychology
http://www.can.unc.edu/ |
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francis.favorini
Forum Admin
USA
618 Posts |
Posted - Dec 30 2006 : 12:07:44 PM
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Gabriel,
See my reply to Melissa above for a link on how to turn off email scanning.
-Francis
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IT Director, Brain Imaging and Analysis Center |
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Topic |
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How to connect remotely to your BIAC email
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